Custom applications development to help manage call center associates interactions with the client’s most demanding customers. Worked on all aspects of the SDLC.
Integrated client’s internal systems with Syniverse to send SMS reservation confirmation messages. Included interfacing with Syniverse web services to support message sending and template management. Assisted in all stages of project from vendor selection to final production roll out.
Many initiatives with email marketing to extend client’s custom developed software to support: